Communication training · Noida, Delhi NCR & online

Say it first.
Say it clearly.

Accent, structure and presence training for teams that talk to global clients. Every participant is recorded before and after, so the change is heard, not claimed.

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10+Years training
400+Learners
6Sessions per programme
100%Recorded before & after

Programmes

01
01

Voice & Accent Neutralisation

Voice & customer operations

For new-hire batches who still hear “sorry, could you repeat that?” on live calls.

  • Vowel contrasts Indian languages don't carry
  • Consonants and word endings that carry meaning on the phone
  • Stress, rhythm and intonation under pressure
  • Role-plays on your real call types
02

Client-Ready Communication

IT services & GCC cohorts

For engineers who know the work but lose senior stakeholders before they reach the point.

  • Clarity on compressed call audio
  • Pace, emphasis and pausing instead of slowing down
  • Answer-first status updates
  • Questions and pushback without over-apologising
03

One-to-One Coaching

Working professionals

For individuals preparing for client-facing roles, international calls or a bigger room.

  • Personal accent profile and drill plan
  • Presentations and stand-ups on your own material
  • Interview and pitch rehearsal
  • Online or in person in Noida

The method

02

Training is easy to buy and hard to prove. Every programme is built around evidence your team can hear for itself.

01

Record the baseline

Each participant records a real task in session one: a call, an update or a demo.

02

Drill, don't lecture

30% instruction, 70% speaking practice, targeting the sounds and habits this group actually misses.

03

Re-record the same task

In the final session, the same task is recorded again and played back to back with the first.

04

Score and report

Individual scorecards and a team summary within five working days.

Scored onIntelligibilityPaceStructureOwnershipComposure

No guarantees about promotions or sales figures. Nobody credible makes those. What's guaranteed is the measurement.

Formats

03

Onsite batch

Six sessions at your office in Noida or Delhi NCR, up to 15 people.

Live online

Six 90-minute sessions for distributed teams anywhere in India.

Half-day intensive

Diagnostic plus two focused modules for one team.

Two-session pilot

Hear the difference on your own people before committing.

Mihir Paul
About

Mihir Paul

I work where operations and communication meet: getting people to say the right thing clearly, at the right moment, to the person who has to act on it.

I studied psychology at the University of Illinois at Urbana-Champaign and began my career in writing and media, including a year as a defence and national security correspondent. Since 2020 I've led programme operations and trained instructors who teach students in the United States, which means working every day on how Indian English lands with American listeners.

  • EducationBachelor's in Psychology, University of Illinois at Urbana-Champaign
  • Experience10+ years training · 400+ learners
  • FocusAccent · Structure · Presence
  • Based inNoida, Uttar Pradesh
Contact

Start with a
20-minute call.

Tell me your team size and whether the gap is accent, structure or confidence. I'll tell you honestly whether a programme will help.

Email Mihir WhatsApp
mihir@mihirpaul.in +91 96503 81834 LinkedIn